Caption: This dashboard presents the Telebuprenorphine Quarterly Summary for Q3 2025. Calls totaled 1,822 with a 19% increase. Telehealth Visits reached 331 with a 23% increase. Prescriptions Written totaled 330 with a 25% increase. Linked to Care reached 166 patients with a 46% increase. The Follow-Ups breakdown shows: Scheduled/Referred to Walk-in has 241, Linked to Care has 166, Not Linked to Care has 164, Already in Care has 89, Linked to Care Via Telehealth has 21, Lost to Follow Up has 1, and Unknown has 1. The narrative states: "The Washington Telebuprenorphine Hotline is a telehealth program dedicated to ensuring that anyone in Washington State who needs treatment for opioid use disorder (OUD) can access it quickly, no matter where they live. The program connects people directly with medical providers who can prescribe buprenorphine, a proven medication for OUD, as well as Linkage to Care Coordinators (LTCCs) who provide comprehensive support and connections to ongoing treatment. After spending its first year refining the model in King County, the team began expanding this past fall through targeted pilot programs across the state. Each quarter, the hotline manages thousands of calls and text messages from people seeking to start buprenorphine for the first time or experiencing a gap in care with their regular provider. Preparing for statewide expansion has meant forging partnerships with hundreds of organizations, from hospitals and local health departments to community-based recovery programs and tribal health services. A recent webinar drew participants from across Washington and highlighted the persistent challenge many communities, particularly in rural areas, face in accessing immediate addiction treatment. Behind the scenes, the Telebupe team has been developing advanced technology systems to track service reach, monitor how well different communities are being served, and quickly identify and address gaps in access. With infrastructure in place and partnerships growing statewide, the Washington Telebuprenorphine Hotline is positioned to become a vital entry point to addiction treatment, ensuring that when someone is ready to begin recovery, help is only a phone call away."
Telebuprenorphine Program History
Caption: This dashboard presents the Telebuprenorphine Program History with cumulative totals across all quarters. Total Calls reached 7,646. Total Telehealth Visits reached 1,808. Total Prescriptions Written reached 1,592. Total Linked to Care reached 795 patients. The cumulative Follow-Ups breakdown shows: Scheduled/Referred to Walk-in has 1,026, Linked to Care has 795, Unknown has 539, Already in Care has 467, Not Linked to Care has 255, Linked to Care Via Telehealth has 176, and Lost to Follow Up has 105. The narrative states: "The Washington Telebuprenorphine Hotline is a telehealth program dedicated to ensuring that anyone in Washington State who needs treatment for opioid use disorder (OUD) can access it quickly, no matter where they live. The program connects people directly with medical providers who can prescribe buprenorphine, a proven medication for OUD, as well as Linkage to Care Coordinators (LTCCs) who provide comprehensive support and connections to ongoing treatment. After spending its first year refining the model in King County, the team began expanding this past fall through targeted pilot programs across the state. Each quarter, the hotline manages thousands of calls and text messages from people seeking to start buprenorphine for the first time or experiencing a gap in care with their regular provider. Preparing for statewide expansion has meant forging partnerships with hundreds of organizations, from hospitals and local health departments to community-based recovery programs and tribal health services. A recent webinar drew participants from across Washington and highlighted the persistent challenge many communities, particularly in rural areas, face in accessing immediate addiction treatment. Behind the scenes, the Telebupe team has been developing advanced technology systems to track service reach, monitor how well different communities are being served, and quickly identify and address gaps in access. With infrastructure in place and partnerships growing statewide, the Washington Telebuprenorphine Hotline is positioned to become a vital entry point to addiction treatment, ensuring that when someone is ready to begin recovery, help is only a phone call away."
Call Center Metrics - Q3 2025
Caption: This dashboard presents Call Center Metrics for Q3 2025. Incoming Calls totaled 1,822 with a 19% increase. Calls Seeking Rx totaled 342 with a 25% increase. Texts Exchanged reached 2,163 with a 103% increase. Avg. Contact Attempts per Patient was 4 with a 33% increase. Total Contacts Made reached 1,441 with 335 shown separately. Referral Types breakdown shows: Self has 155 referrals, Provider/Clinic has 67, Family/Friend has 61, Promotional Materials has 24, CM/SW has 11, Jail has 11, ED has 1, and EMS has 1 referral.
Patient Outcomes - Q3 2025
Caption: This dashboard presents Patient Outcomes for Q3 2025. Telehealth Visits totaled 331 with a 23% increase. OUD Diagnoses reached 331 with a 24% increase. Prescriptions Written totaled 330 with a 25% increase. Referred by LTCC reached 329 with a 75% increase. High Risk Patients (History of Overdose in last 30 Days) totaled 13 patients. Prescription Pickup Rate was 91%.
